A FEW PRACTICAL DETAILS
From kiln to doorstep.
Collection and local delivery, arranged personally. Here is how it works.
Good to know.
Can’t find your answer?
Ask Andrew ↗
How do I order?
Prepare an email enquiry on our charcoal or contact page, or email Andrew directly. We’ll confirm stock, the complete price, payment arrangements and collection or delivery. Your enquiry does not reserve stock or commit you to a purchase.
Can I collect?
Yes, by arrangement near Perth. Contact us before travelling so we can confirm a time and give you directions. There is no walk-in shop advertised at the production site.
Where do you deliver?
Local delivery is available by arrangement. Send your postcode so we can check whether you are on our delivery area or route. Free local delivery applies to orders of £150 or more within the agreed area. Charges for smaller orders are confirmed before payment.
Do you send charcoal across the UK?
Contact us to discuss transport before placing an order. Nationwide shipping is not automatically included or offered at a fixed rate on this website.
When will my order be ready?
We make charcoal in small batches. Availability and timing depend on production and existing orders, so please ask ahead for larger quantities, events or a specific date.
Can I pay on the website?
No. Ordering starts with an email enquiry. Andrew confirms the order and payment arrangements directly; the website does not take card details or payments.
What if there is a problem with my order?
Please email Andrew with your order details and a description of the problem. Include photographs if helpful. We will discuss the issue and the appropriate next step.
How should I store charcoal?
Keep the bag dry, away from ignition sources and out of reach of children. Never store warm charcoal or ash; allow it to cool fully in a safe place first.